Services

Funeral Homes

At PWC Message Center , we respect the nature of your industry; therefore, we represent ourselves as your funeral home. We also provide funeral home specific hold music. There are many benefits to having an answering service for any business. Specifically for funeral homes, the biggest benefit is having us as an extension to your business.

 We are available during the day and after hours when it's necessary for everyone to be out of the office. Whether your staff is on a service, with a family, or handling the pickup for a family member, we are able to handle your phones seamlessly as if you are still there.

If your staff is with a family or on a service, it is important you focus your attention on the task at hand. We are able to prioritize calls based on customizable instructions you provide and reach out to a funeral director on-call for needs that should not wait.

Many of our current funeral homes state it has been extremely helpful having an answering service because it is important they provide their grieving families with their undivided attention. While they are focusing on their families, they have the confidence to know their phones are still being take care of and will be handled with the same care and attention their own staff applies.

In addition, we can give obituary and florist information. Our dispatching capabilities allow you the ease to know your office is taken care of 24/7.
White flower
I have had the privilege of working with PWC for the past 23 years. I feel that with their courteous and professional staff, I can leave my office and know that my business will be carried on in a dedicated and professional manner. 
- Terry Sorrells, Owner of Sorrells Funeral Home

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Service Contractors

We are experienced in taking in-depth information necessary for a service call and understand the importance of timely delivery to your on-call personnel. We also understand the importance of your technicians' jobs as well. Therefore, we use a variety of contact methods including text, email, and transferring the caller to the tech directly. Our most popular choice is text which allows the tech to have all of the information at their fingertips. This also helps when they are in the middle of a current job.

We assist the following industries:
  • Heating & Air
  • Plumbing & Electrical
  • Commercial Refrigeration
  • Propane/Oil Gas Service
  • Disaster Restoration
  • Pest Control
  • Municipal Departments
  • Tree Removal & Yard Maintenance
  • Many others

Professional Services

We serve the following:
  • Attorneys
  • Staffing Agencies
  • Real Estate Agencies
  • Couriers
  • IT Service Professionals
  • Many others

Your business relies on repeat customers and new clients; you can't afford to miss a call.
Female helpline operator with headphones and laptop pc

Female medicine doctor writing on clipboard

Medical

We serve all areas of the Medical field, specializing in Home Health, Hospice, Durable Medical Equipment, and Veterinarians. We also serve Physicians and Dentist.

Our objective is to reach your on-call personnel for emergency calls after hours and document those calls for your records.

In addition, we can provide callers your hours of operation, take appointment cancellations and confirmations, as well as relay other non-emergency messages to your office.
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