We hire only the very best telephone service operators to represent our array of clients. They're bonded and extensively trained to provide your business the very best customer service available because that's what you and your customers deserve.
PWC Message Center's extensive training is a minimum of 3 months which includes learning system processes, customer service standards, industry-specific terminology, and client protocols. Each trainee is tested in these areas before moving to the next phase of training. Before a trainee is able to answer calls, he/she must pass client-specific tests and demonstrate proper call handling procedures.
In fact, we have received the Award of Excellence for our high level of customer service from ATSI (Association of Teleservices International) for the 9th consecutive year.
The telephone service operators here at PWC Message Center pride themselves on their extensive knowledge of not only routine customer service procedures but your specific business, including your services, products, procedures, and anything else that would set you apart! All operators are supervised and monitored.
In the interest of better serving you, our operators are trained concurrently, in addition to new training.
Calls taken by our operators are monitored for quality assurance. These calls are graded on customer service, message taking, and delivery in an effort to continually strive to enhance performance.
At PWC Message Center, part of our monthly concurrent training is keeping up with client information, course correction, and new system processes. This way, we can efficiently address our customers’ needs and represent their best interests.
Our operators are trained to answer your phones professionally. With the customized scripting, you can rest assured our operators are consistent in the information they obtain. It is important to PWC that we interact with your clients in a courteous and pleasant manner.
We are always accepting applications.
If you feel that you would make a great addition to our team and would like to be considered as a position opens up, please submit your resume to bonnie@pwcmessagecenter.com.