Our Commitment

Providing a Professional Message Service dedicated to our clients

Our Company

In 1985, PWC Message Center began taking calls for 30 clients. It all started with a few telephones, notepads and 3 operators. We have now grown to a paperless telephone system employing 15 operators and servicing 400 clients in over 8 states.

PWC Message Center is proud to say that 85% of our new clients have joined us based on a referral from a current client!!

Our goal has stayed the same over the years, to “Provide a live & professional answering service for our clients.”

Our Commitment to the Industry

PWC Message Center is always striving to better provide for our clients. With that in mind, we keep up with the latest technology upgrades, processes and industry affiliations.

We are members of State & National Tele-Service Associations:
ATSI (Association of Teleservices International) 
STA (Southern Telemessaging Association) 
NAEO (National AmTelco Equipment Owners)
Comply with the Code of Ethics of ATSI and STA

Member of Better Business Bureau (BBB) with A+ Rating

Our Commitment to your Protection

Our commitment to our clients extends into the ongoing training of our employees. In addition, we have the appropriate insurance coverage; it's just good business.
  • Monthly Staff Meetings for information and training 
  • 80% of our operators have been with us over 5 years 
  • Each operator is covered by a $25,000 Surety Bond 
  • Liability Insurance $1,000,000 cap per incident 
  • Errors and Omission Insurance with HIPAA Compliant Coverage ($1,000,000 with $3,000,000 aggregate) 
  • Two management personnel on call on a rotating schedule 24/7 
  • All staff has annual in-house training for HIPAA-HITECH compliance

Our Commitment to our Operations

To ensure we are always available for you, we have invested heavily in equipment, phone support and ongoing system maintenance.
  • Our telephone service is delivered via three different carriers with both copper and fiber 
  • 24/7 Vendor and IT Support Back up local (East Coast and West Coast backup storage every 15 minutes) 
  • Internet Service is secure and provided by two different carriers to eliminate interruptions 
  • SQL Direct Network Backup Software 
  • Servers all backed up with RPT Real Time Servers 
  • Complete Mirrored Amtelco Switch in Place for Back up and Spare parts 
  • Shared Back up Telephony T-1 
  • We are backed up by a natural gas generator with a 9 second delay and UPS coverage during that delay 
  • Mobile Disaster Team in place for emergencies 
  • Monthly drills completed with Disaster Team

2017 ATSI Gold Award of Excellence
PWC Message Center has received the ATSI Award of Excellence for the 5th consecutive year for Outstanding Customer Service.
2016 ATSI award of excellence
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